"In August 2017 Land Services SA were the successful bidder for the privatisation of the state’s land title and valuation services. Land Services SA initially engaged Nuago to assist with planning the transition of desktop, network, email and telephony services from the State Government to a self-contained Land Services SA environment. Since that initial engagement, Land Services SA has worked with every area of the Nuago business – from Advisory & Consulting in the planning phase, Procurement and Professional Services in the delivery of the program of works and now the Nuago Managed Service team are responsible for day-to-day management of our ICT environment which supports 120 staff across nine locations here in SA. Nuago was able to complete the transition of all ICT services, from the first conversation to the go-live of staff on the new environment, in eight months – well within what was originally estimated by external consultants in the due diligence phase. Nuago ensured the quality of the experience on Day 1 was not compromised by the speed of transition and feedback from a number of our staff was that it was the smoothest ICT transition they had ever been involved in. Nuago have always been conscious of the fact that we are a public facing organisation and our ability to deliver service to SA constituents cannot be compromised. Throughout our entire engagement with Nuago they have been responsive to our needs and flexible to suit our requirements. We look forward to continuing our partnership with Nuago over the coming years."
“Nuago’s Advisory & Consulting team really took the time to get to know our business and by doing so helped us understand where and how technology was holding us back from achieving our goals. They presented us with a set of recommendations that identified ways we could increase staff productivity and staff and customer experience whilst at the same time being prudent about our investment in IT.”
"Our organisation is in the process of embarking on some significant change and technology will play a major role in how our business operates going forward. I was looking for a partner I could trust to help us identify the technologies that are required to underpin the transformation and integration of our business. The Nuago Advisory & Consulting Team helped us understand what was possible and laid out a plan to get us where we need to go. They introduced us to partners who are subject matter experts in their respective fields and just as importantly, who are as passionate about what they do as we are about what we do. I’m confident the Nuago Advisory & Consulting Team will be there to advise and support us until we achieve what we have set out to do."
"Pedare Christian College engaged Nuago's consulting team to provide detailed scoping and planning support to the College's cloud transition programme. Nuago has been extremely supportive, embracing the Vision for the project outcomes and owning their project responsibilities. Engineers working on the project have been open about the work they are doing and flexible so they dovetail right into our onsite team."
"Nuago's Advisory & Consulting team worked collaboratively with us to develop a detailed model of our ICT costs. The output has proven to be a valuable input into strategic planning and decision-making."
"Over the last 12 months, Nuago have partnered with Adelaide Oval to provide specialist technical expertise to the onsite ICT team. Time and again Nuago have delivered the right mix of technical expertise and business acumen, whilst understanding the unique set of challenges in supporting a Major Event stadium."
“The recent experience with Lenovo and Nuago has made us feel like an extremely important customer. It is clear to us that both Lenovo and Nuago understand the criticality of the work we do here at SAHMRI, and the impact issues like this can have on our business. Both Lenovo and Nuago have behaved exceptionally professionally throughout the whole process, and after 15+ years working with vendors (from a customer’s perspective), I can honestly say I don't remember another support channel working as hard to resolve customer issues, especially one that has been as technically challenging as this (basically, a modification of firmware - not a trivial task!). Lenovo and Nuago have certainly shown themselves to be different!”
"The Nuago teams extensive experience and professional approach ensured we felt very confident throughout a period of significant change with our IT infrastructure. Perks would highly recommend Nuago as a true partner in the delivery of your IT requirements."
"Nuago’s strengths are their approach to communication and accessibility to staff at all levels. This allows us to speak to the right person to resolve issues as they arise."
"The team have no-nonsense approach to getting the job done and getting it right the first time. I like that I can pick up the phone and have someone in the office the next day getting immediate results. My IT team tell me they love working with the Nuago techs as they are extremely knowledgeable and diligent, but also respectful and a lot of fun to have in the office."
"Peoplecare engaged Nuago as our mobile app hosting and support partner in 2016. We were impressed with their attention to detail, open and honest communication and technically savvy professionals within their organisation. Nuago have gone to great lengths to understand Peoplecare’s business and strategic requirements and commitment to develop their capacity as we continue to expand our membership base."
"Given the nature of our business our IT systems are critical and it is nice to know that when there is a problem that we get support and it gets fixed as soon as possible. Even on long weekends!"
"A trustworthy business relationship that enables us to be comfortable with the solutions being provided and knowing they will be there for us in our times of most need."
"Nuago have a great understanding of our business needs and frequently go above and beyond to provide us with an exceptional level of customer service and support. We have no hesitation in highly recommending Nuago for all your business IT consulting and service needs and look forward to continuing our strong partnership with them."
