“The recent experience with Lenovo and Nuago has made us feel like an extremely important customer. It is clear to us that both Lenovo and Nuago understand the criticality of the work we do here at SAHMRI, and the impact issues like this can have on our business. Both Lenovo and Nuago have behaved exceptionally professionally throughout the whole process, and after 15+ years working with vendors (from a customer’s perspective), I can honestly say I don’t remember another support channel working as hard to resolve customer issues, especially one that has been as technically challenging as this (basically, a modification of firmware – not a trivial task!). Lenovo and Nuago have certainly shown themselves to be different!”

Scroll to Top